Privacy Policy

Introduction

Ricochet Business Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We may collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Business information and inquiries
• Phone call records and transcripts (for AI voice dialing services)
• Text message content and delivery status (for A2P messaging services)
• Communication preferences and consent records
• Any other information you choose to provide

When you use our services, we may also automatically collect information about your device, including IP address, browser type, and usage patterns.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Send you marketing communications via SMS/text messaging (A2P messaging) and voice calls (with your express written consent)
• Conduct outbound voice AI dialing campaigns (with your prior express written consent)
• Deliver automated text messages, including appointment reminders, updates, and promotional messages
• Improve our website and services, including AI voice and messaging systems
• Comply with legal obligations, including TCPA, CAN-SPAM, and other telecommunications regulations
• Maintain records of consent and opt-out requests as required by law

A2P Messaging (Application-to-Person Text Messaging)

When you provide your phone number and consent, we may send you automated text messages (SMS/MMS) through our A2P messaging platform. These messages may include:

• Marketing and promotional messages
• Appointment reminders and confirmations
• Service updates and notifications
• Transactional messages related to your account or inquiries

Consent: By providing your phone number and checking the consent box on our contact form, you expressly consent to receive automated text messages from Ricochet Business Solutions. You understand that message and data rates may apply, and that consent is not a condition of purchase.

Opt-Out: You may opt-out of receiving text messages at any time by replying "STOP" to any message, texting "STOP" to our number, or contacting us directly. After opting out, you may receive one final confirmation message. Opting out of text messages does not opt you out of other forms of communication.

Help: For assistance, reply "HELP" to any message or contact us through our website.

Outbound Voice AI Dialing

With your prior express written consent, we may use artificial intelligence (AI) voice technology to make automated or pre-recorded outbound calls to your phone number. These calls may include:

• Marketing and promotional calls
• Appointment reminders and confirmations
• Service updates and follow-ups
• Customer service and support calls

Consent: By providing your phone number and checking the consent box on our contact form, you expressly consent to receive automated, pre-recorded, and AI voice calls from Ricochet Business Solutions. You understand that these calls may be made using an automatic telephone dialing system or artificial or prerecorded voice technology.

Opt-Out: You may opt-out of receiving automated voice calls at any time by:

• Following the opt-out instructions provided during any call
• Contacting us directly through our website contact form
• Requesting to be added to our internal Do Not Call list

We will honor your opt-out request within a reasonable time, typically within 30 days. Opting out of automated voice calls does not opt you out of other forms of communication, including manual calls or text messages.

TCPA Compliance

Ricochet Business Solutions complies with the Telephone Consumer Protection Act (TCPA) and related regulations. We:

• Obtain express written consent before sending automated text messages or making automated calls
• Maintain records of consent and opt-out requests
• Honor all opt-out requests promptly
• Provide clear identification of our business in all communications
• Include opt-out instructions in all automated messages and calls

We do not make calls to numbers on the National Do Not Call Registry unless you have provided prior express written consent. You may also request to be added to our internal Do Not Call list at any time.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party service providers who assist us in operating our website, conducting our business, and providing A2P messaging and voice AI dialing services. These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes we specify.
• Telecommunications Partners: Carriers and platforms that enable A2P messaging and voice calling services, who are required to comply with applicable telecommunications regulations.
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

All third parties with whom we share information are required to maintain the confidentiality and security of your information and to use it only for the purposes for which it was shared.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Update: Request correction of inaccurate or incomplete information
• Delete: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out of Text Messages: Reply "STOP" to any text message or contact us directly
• Opt-Out of Automated Calls: Follow opt-out instructions in calls or contact us directly
• Opt-Out of Email: Use the unsubscribe link in any email or contact us directly
• Do Not Call List: Request to be added to our internal Do Not Call list

To exercise any of these rights, please contact us through our website contact form. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Contact Us

If you have questions about this Privacy Policy, please contact us through our website contact form.