Terms of Service

Agreement to Terms

By accessing or using the Ricochet Business Solutions website and services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations, including but not limited to TCPA, CAN-SPAM, and state and federal telecommunications laws
• Infringe upon the rights of others
• Transmit any harmful or malicious code
• Interfere with or disrupt our services
• Provide false or misleading information when providing consent for communications
• Use our services to send unsolicited communications without proper consent

A2P Messaging Terms

By providing your phone number and consenting to receive text messages, you agree to the following terms:

• You understand that you will receive automated text messages (SMS/MMS) from Ricochet Business Solutions
• Message and data rates may apply as determined by your mobile carrier
• Consent to receive text messages is not a condition of purchase
• You may opt-out at any time by replying "STOP" to any message
• You may request help by replying "HELP" to any message
• We are not responsible for delays in message delivery
• Carriers are not liable for delayed or undelivered messages

Frequency: Message frequency varies. You may receive multiple messages per day depending on your interactions with our services and your preferences.

Outbound Voice AI Dialing Terms

By providing your phone number and consenting to receive automated calls, you agree to the following terms:

• You understand that you may receive automated, pre-recorded, or AI voice calls from Ricochet Business Solutions
• Calls may be made using an automatic telephone dialing system or artificial or prerecorded voice technology
• Consent to receive automated calls is not a condition of purchase
• You may opt-out at any time by following the instructions provided during any call or by contacting us directly
• We will honor opt-out requests within a reasonable timeframe (typically within 30 days)
• Standard telephone charges may apply as determined by your telephone service provider
• We are not responsible for call delivery failures or network issues

Call Frequency: Call frequency varies based on your interactions with our services, appointment schedules, and your communication preferences.

Consent and Authorization

By providing your phone number and checking the consent box on our contact form or otherwise providing express written consent, you:

• Expressly authorize Ricochet Business Solutions to contact you via automated text messages and automated voice calls
• Understand that such communications may be made using an automatic telephone dialing system or artificial or prerecorded voice technology
• Confirm that the phone number you provided is your own and that you have the authority to consent to receive communications at that number
• Acknowledge that you are not required to consent as a condition of purchase
• Understand that you may revoke your consent at any time by opting out

You represent and warrant that you have the legal right to provide consent for the phone number you provide and that providing false or misleading information may result in termination of services.

Opt-Out Procedures

You may opt-out of receiving communications from us at any time using the following methods:

• Text Messages: Reply "STOP" to any text message, or contact us through our website
• Automated Calls: Follow the opt-out instructions provided during any call, or contact us through our website
• Email: Use the unsubscribe link in any email, or contact us through our website
• Do Not Call List: Request to be added to our internal Do Not Call list by contacting us

After opting out, you may receive one final confirmation message. We will process your opt-out request promptly, typically within 30 days. Opting out of one form of communication does not automatically opt you out of other forms of communication.

Compliance with Telecommunications Laws

Ricochet Business Solutions complies with applicable telecommunications laws and regulations, including:

• TCPA (Telephone Consumer Protection Act): We obtain express written consent before sending automated text messages or making automated calls, maintain records of consent, and honor all opt-out requests.
• CAN-SPAM Act: We comply with email marketing regulations, including providing clear opt-out mechanisms and honoring unsubscribe requests.
• State Laws: We comply with applicable state laws regarding automated communications, including state-specific consent requirements and Do Not Call list regulations.
• FCC Regulations: We comply with Federal Communications Commission regulations regarding automated calling and messaging.

We maintain records of all consents and opt-out requests as required by law. We do not make calls to numbers on the National Do Not Call Registry unless you have provided prior express written consent.

Intellectual Property

All content, features, and functionality of our website and services are owned by Ricochet Business Solutions and are protected by copyright, trademark, and other intellectual property laws.

Service Availability

We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice. We do not guarantee that our services will be available at all times or that they will be error-free.

Limitation of Liability

To the maximum extent permitted by law, Ricochet Business Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last updated" date.

Contact Us

If you have questions about these Terms of Service, please contact us through our website contact form.